Shipping & Handling
The time for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are usually ready for dispatch within 48 hours after the order is placed and payment is received.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Standard Secured Shipping takes 2 to 14 business days for delivery.
Express Secured Shipping takes 0 to 6 business days for delivery.
Local Shipping takes 0 to 14 business days for delivery.
Standard Secured Shipping takes 4 to 18 business days for delivery.
Express Secured Shipping takes 2 to 10 business days for delivery.
Asia and the Pacific, North America and Western Europe
Standard Secured Shipping takes (10-28 working days)
Rest of the world
Standard Secured Shipping takes (14-30 working days)
STORE PICKUP ( Click & Collect)
FREE pick up is available during store hours on weekdays from our store 2/839 Beaudesert Road Archerfield 4108 QLD. Customers will be informed via email when their orders are ready for pickup.
Please visit our Click & Collect page for more details.
Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. Thank you for your understanding.
If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check your details are correct to avoid disappointment.
TERMS & CONDITIONS
A quote may be required for orders that exceed 10KG, have excessive dimensions, are being delivered to rural areas or have been listed with incorrect weights/dimensions.
Track your order here: