STORE CREDIT AND DISCOUNTS INFORMATION
INFORMATION AND FAQ’S
Q: What should I do if I am having technical issues with my Rc items?
A: If you are experiencing issues with your Rc irem and feel it is a technical problem, then please send an email to email@example.com with a copy of your purchase receipt, a description of your technical issue and a video showing the fault. Once Aussie Hobbies technical staff has reviewed the video and your written description, we will then advise you of our course of action.
Q: Are the Rc items covered by warranty?
A: Yes! Aussie Hobbies Rc items come with a 30-Day warranty.
Please see our terms and Conditions for information regarding refunds/returns.
Please remember that if you modify, tamper with or disassemble your Rc item the warranty will be void. Evidence we find relating to modifications, tampering, dis-assembly or the issue is a result of misuse/force (man made damage) warranty will be void. Any costs occurred repairing the Rc item including return postage costs will be at the purchaser’s expense.
SHIPPING / ORDERS FAQ’S
Q: Do we ship Australia Wide?
A: Aussie Hobbies ships Australia Wide from our main store in Brisbane.
Q: Can I track my Order?
A: Once your order has been received, packaged ready for postage and dispatched, you will receive an email with a tracking number/link to the courier website, where you will be able to track your orders delivery status.
Q: Can I pick up my order?
A: You sure can. Just choose the pick up order option at check out
Q: Can I change my order once I have placed it?
A: Un-fortunately Aussie Hobbies is not able to change order details once your order has been confirmed.
If you need your order to be redirected, we recommend that you contact the courier directly and submit a formal redirection request as per the courier guidelines.
Q: What do I do if an item is missing from my online order?
A:All packages are carefully checked before posting. If your missing something from your package please email us – firstname.lastname@example.org with your order number, purchase receipt and a video/photo of your package contents as soon as you can. We will find out what happened and get your missing items to you asap.
Q: What does Pre Order mean?
A: When Aussie Hobbies is out of stock, we may offer pre order on certain items – this means you purchase the item before it arrives in store. We process your order and send once the stock arrives. When you pre order your item is guaranteed – it will not be sold to someone else.